Handling Difficult Patients: Management Tools for Staff Preparedness
By Richard Bryan and Linda Childers
* Publisher: HCPro, Inc.
* Number Of Pages: 172
* Publication Date: 2004-02-04
* ISBN-10 / ASIN: 1578393744
* ISBN-13 / EAN: 9781578393749
* Binding: Paperback
Product Description:
Here is a practical guide for nurse managers that will help them train
staff to deal effectively with patient populations that typically put
additional strain on healthcare organizations. Readers learn proven
strategies and examine best practices that show how to prevent patients
from becoming difficult and deal with those who do. The book provides
verbal and nonverbal techniques for de-escalating anger and preventing
difficult patients from becoming violent toward staff, case studies
from facilities that have found successful alternatives to use of
restraints, and assessment tools to better identify difficult patients.
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